Shipping & Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Freight is not refundable on items ordered incorrectly.

Furthermore, items that require installation and/or assembly are not returnable or refundable.

Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exemptions

Some items can not be returned if they are opened. These include dental burs, prophy paste, and any consumables. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your returned item is in like new condition, you may exchange your returned item for a different size or type of product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.