Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Freight is not refundable on items ordered incorrectly.

Furthermore, items that require installation and/or assembly are not returnable or refundable.

Include in your package a signed letter stating the reason for your return and the original receipt.


Return Exemptions

Some items can not be returned if they are opened. These include dental burs, prophy paste, and any consumables. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.



If your returned item is in like new condition, you may exchange your returned item for a different size or type of product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

European Returns Contact

iM3 Dental Limited

Returns Department (Tracking no.)

Unit 29, Duleek Business Park, Duleek, Co. Meath, A92 N72W, Ireland


Phone: +353 (0) 1 691 1277

UK Returns Contact

iM3 (UK) Limited

Returns Department (Tracking no.)

Unit 3 Wd.Boxhub, Deer Park Road, Moulton, Northhampton, NN3 6RZ, England


Phone: +44 (0) 1 423 224 297

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



All orders are shipped within 48 hours, Monday to Friday, 8am - 5pm.



We use the following carriers to deliver our orders: USPS, UPS, FedEx, DHL and Post.


Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

iM3 products are intended for veterinary dental use by suitably qualified and trained users only.

Improper use, invalid licensing, lack of hygienic maintenance or non-compliance invalidates all claims and warranty.